Terms of Service
Last Updated: June 8, 2018
These Terms of Service (“Terms”) govern your use of the websites, services, programs, communications, and related offerings provided by The Communication Factory, LLC (“Company,” “we,” “us,” or “our”), including services provided through CraigValentine.com, SpeakandProsperAcademy.com, 50SpeakingSecrets.com, and related websites or platforms.
By accessing our websites, submitting your information, purchasing our products or services, registering for an account, or otherwise using our services, you agree to these Terms.
If you do not agree with these Terms, please do not use our websites or services.
1. Use of Our Services
You agree to use our websites and services only for lawful purposes and in accordance with these Terms.
You may not use our services to:
- Violate any applicable law or regulation.
- Attempt to gain unauthorized access to our systems or accounts.
- Interfere with or disrupt our websites, services, or communications.
- Submit false, misleading, or fraudulent information.
- Use our services in a way that could harm the Company or other users.
We reserve the right to suspend or terminate access to our services when we reasonably believe these Terms have been violated.
2. SMS and Text Messaging Terms
If you provide your mobile phone number and opt in to receive text messages from us, you consent to receive SMS/text messages from The Communication Factory, LLC regarding information, services, programs, appointments, purchases, account-related notifications, customer support, and, where separately authorized, promotional communications.
Message Frequency
Message frequency may vary depending on your interactions with us, the services you request, and the communications for which you have provided consent.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and wireless plan. We are not responsible for any charges imposed by your mobile carrier.
Opting Out
You can stop receiving SMS messages at any time by replying STOP to a message from us.
After you send STOP, you may receive a confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages from us unless you subsequently provide consent again.
Getting Help
For assistance with SMS messages, reply HELP to any message from us or contact us using the contact information provided on our website.
Consent Is Not a Condition of Purchase
Your consent to receive marketing or promotional text messages is not a condition of purchasing any product or service from us.
Mobile Information
We do not sell or rent your mobile phone number or SMS opt-in information to third parties for their own marketing purposes. Information may be shared with service providers that assist us in delivering communications and operating our services, subject to applicable privacy and security requirements.
3. User Information
When you submit information through our websites, forms, registrations, purchases, or other communications, you agree that the information you provide is accurate and current.
Our collection and use of personal information is described in our Privacy Policy.
We may collect information such as your name, email address, phone number, IP address, account information, and information related to products or services you register for or purchase.
4. Purchases and Payments
If you purchase a product or service from us, you agree to provide accurate billing and payment information.
Payment transactions may be processed by third-party payment processors. We do not store your complete credit or debit card information on our own systems when payment processing is handled by these providers.
Any applicable pricing, payment terms, cancellation policies, or refund policies presented at the time of purchase will also apply.
5. Communications
By providing your contact information, you may receive communications related to services you have requested, transactions, account information, customer support, newsletters, educational content, or other communications for which you have provided appropriate consent.
You may unsubscribe from promotional email communications by following the unsubscribe instructions included in those communications.
SMS communications are governed by the SMS provisions in Section 2 of these Terms.
6. Third-Party Services
We may use third-party service providers to help us process payments, deliver communications, provide website functionality, operate our services, or perform other business functions.
These providers may receive information necessary to perform services on our behalf. Our Privacy Policy provides additional information about how personal information may be shared with service providers.
Third-party websites, services, products, or embedded content may have their own terms and privacy policies. We are not responsible for the policies or practices of third-party websites or services.
7. Intellectual Property
Unless otherwise stated, the content available through our websites and services—including text, graphics, logos, videos, educational materials, designs, audio, and other materials—is owned by or licensed to The Communication Factory, LLC.
You may not reproduce, distribute, modify, sell, publish, or commercially exploit our content without our prior written permission.
8. Educational and Informational Content
Our educational, training, communication, leadership, speaking, and related content is provided for informational and educational purposes.
We do not guarantee that applying any particular information, strategy, technique, or recommendation will produce a specific business, financial, professional, or personal result.
Individual results may vary.
9. Disclaimer of Warranties
We make reasonable efforts to provide accurate and reliable information through our websites and services. However, our services and website content are provided on an “as is” and “as available” basis to the extent permitted by law.
We do not guarantee that our websites or services will always be available, uninterrupted, error-free, or completely secure.
10. Limitation of Liability
To the maximum extent permitted by applicable law, The Communication Factory, LLC and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of our websites or services.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.
11. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, retain, protect, and disclose personal information.
Our Privacy Policy states that we do not sell or rent personal information to third parties for their own marketing purposes, subject to the circumstances described in that policy.
12. Changes to These Terms
We may update these Terms from time to time. When changes are made, we will update the “Last Updated” date at the top of this page.
Your continued use of our websites or services after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
13. Governing Law
These Terms will be governed by and interpreted in accordance with the applicable laws governing The Communication Factory, LLC, without regard to conflict-of-law principles.
Any dispute arising from these Terms or your use of our services will be handled in the appropriate jurisdiction as permitted by applicable law.
14. Contact Us
If you have questions about these Terms, our services, or our SMS communications, please contact us:
The Communication Factory, LLC
Email: speak@craigvalentine.com
For privacy-related questions, the existing Privacy Policy also directs inquiries to speak@craigvalentine.com
