We may change this Policy from time to time so please check this page occasionally to ensure that you’re up-to-date with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org
Who we are
As founder of The Communication Factory, LLC., Craig Valentine provides content (on and offline) to help people present with impact and persuade with ease. He also provides content for people to get remarkable results through leaderships, communication, and change. He is the 1999 World Champion of Public Speaking and his primary website is CraigValentine.com, and his two other websites are: CraigValentineAcademy.com and 50SpeakingSecrets.com
What personal data we collect and why we collect it
How we collect information from you
We obtain information from you when you use our website, for example, when you contact us about products and services, to process a payment, or if you register to receive one of our free newsletters or tip lists.
The type of information we collect
The personal information we collect may include your name, address, email address, IP address, and information regarding which free or paid program you either registered for or purchased. If you make a purchase from us, your card information is not stored by us, it is collected from our third-party processors who specialize in the secure online capture and processing of credit card/debit card transactions.
How we use your information
We may use your information to:
• process orders that you have submitted;
• to carry out our obligations arising from any contracts entered into by you and us;
• seek your views or comments on the products and services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you. These may include membership information, promotions of our products and services, or email correspondence you’ve opted to receive.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us (i.e. your Speak and Prosper Academy membership or your 52SpeakingTips.com registration, etc.).
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When visitors use a contact form on our site, we collect the collect the data provided in the contact form, and also the visitor’s IP address and browser user agent string to help spam detection. The information is used to respond to inquiries and is not stored for further communications.
If you leave a comment on our site, you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We will not sell or rent your information to third parties nor will we share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments/recurring payments and send you content). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties beyond The Communication Factory, LLC, (dba CraigValentine.com, SpeakandProsperAcademy.com and 50SpeakingSecrets.com) for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online purchase pages, your payment is processed by a third party payment processor, who specializes in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
You may provide us with information in several ways, including by filling in forms on our websites or by corresponding with us by phone, email and live chat. This includes information you provide when you create an account, enter into a contract for the supply of services, enter a promotion or survey or report problems with our services.
How we protect your data
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
What data breach procedures we have in place
We take every precaution to ensure that your data is secure. In the event of a data breach, you will be contacted within 72 business hours of us first becoming aware of an issue concerning the integrity of your personal data.
What automated decision making and/or profiling we do with user data
We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.